Failed Payments

When a recurring/subscription payment fails for any number of reasons (card expired/ no funds etc):

1. A notification email will be sent to you as the website owner as well as the customer from the CCK system
2. CCK will retry to process the payment another 2 times, 48 hours apart
3. After the 3rd payment retry has been unsuccessful the membership/subscription will be cancelled and a new subscription would need to be created in order for the customer to retain access to the membership/subscription
4.  To set up a new subscription, your customer will have to go through the checkout process again

Tips:

• Send a friendly and personal notification email to your customer notifying them of the failed payment and advise that another attempt to process the payment will be made 48 hours after the first attempt.
• Should the membership/subscription be cancelled after the 3rd attempt, send a personal email to the customer advising them that their membership has been cancelled due to non-payment and try and pave the way forward to getting them signed up again.
• Create a subscription product and checkout page where you can send the customer to sign up for the membership/subscription again.